Terms and Conditions
1) Customer Acknowledgement.
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase a product from Digital Matrix Online. This contract of sale is between the entity named on the invoice (the “Customer”) and Digital Matrix Online.
All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent of Digital Matrix Online has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.
2) Return or Exchange of Goods.
Digital Matrix Online will gladly refund or credit goods returned within a reasonable time (generally 7 days) provided the goods are in original condition, original packaging, current version and not a special order, hardware, peripheral or clearance item. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by Digital Matrix Online, a restocking fee of up to 20% may apply.
Please note that where the plastic seal of a software package is broken the return or exchange cannot be accepted due to copyright and licensing restrictions unless faulty nor defective. In this case we will not help the Customer obtain a working copy.
Return or exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on Digital Matrix Online (unless faulty). Unless agreed otherwise prior to purchasing, all sales shall be considered firm sales.
3) Delivery of Goods.
We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and Digital Matrix Online shall not be liable for delays.
If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Digital Matrix Online, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Digital Matrix Online as a result thereof, and Digital Matrix Online at its discretion may charge a restocking fee of up to 20% of the purchase price.
The goods shall be at the Customers risk at the point of delivery. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to Digital Matrix Online of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.
The price shall be paid by the Customer in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of Digital Matrix Online in delivering any part of the goods) on or before the payment date.
5) Errors and Omissions
At Digital Matrix Online, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. Digital Matrix Online makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, Digital Matrix Online shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, Digital Matrix Online shall immediately issue a refund.
6) Limitation of Liability.
Digital Matrix Online shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages: the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Subject to any applicable Commonwealth or State Legislation, Digital Matrix Online's liability for any such breach shall be limited, at its sole discretion, to any of the following:
- Replacement of the goods or any part thereof;
- Supply of equivalent goods or any part thereof;
- Repair of the goods or any part thereof;
- Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
- The payment of the cost of having the goods or any part thereof repaired; or
- Refund of the goods upon return.
7) All Sales Made in Queensland.
All sales shall be deemed made in the state of Queensland of Australia regardless of the location of the Customer. The Customer agrees that any dispute with Digital Matrix Online shall be brought by the Customer exclusively in the state or federal courts situated in the State of Queensland.
Digital Matrix Online warrants that it has good title to all products it sells. In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer
entitled to a replacement or refund for a major failure and for compensation for any other
forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
acceptable quality and the failure does not amount to a major failure.”
for more information visit: ACCC