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Our Ebay Store
Find us on Ebay for more great bargains and Secondhand computer components and games. |
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National Warranty Services
National Warranty Services is a national PC warranty company offering Australia-wide comprehensive high quality PC warranty services.
For more information, click on this link.
Click on our Extended Warranties TAB for pricing, service and terms available.
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Frequently Asked Questions |
- Q: Can I make my order via phone or email?
A: Yes
- Q: I have tried calling the landline phone number a few times and it either rings out, is engaged, or I get a FAX machine.
A: We just keep getting busier and busier, sometimes we are so busy we just can't get to the phone. Try sending us an email or if it's urgent try calling the mobile number.
- Q: What are your payment methods?
A: We currently accept Direct Deposit/Internet Transfer, MasterCard and Visa Card (No Surcharge),Amex (3.5% surcharge),PayPal (No Surcharge) and cash on Delivery (COD)via Australia Post.NOTE: Freight charges are payable to Australia Post when Goods are picked up (CoD) and vary depending on weight and distance . This service is only available for packages less than 20kg.
- Q: Does Digital Matrix Computers price match their competitors?
A: No, we do our best to keep our prices as low as possible while still maintaining the highest level of service possible.
- Q: Can I pick up my order rather than having it shipped out?
A: Yes especially if you live in North Queensland & Townsville in particular as we have our Store in Belgian Gardens Q 4810 operating from 09.30am till 6.00pm weekdays and 09.30am till 4.00pm on Saturdays. On Sundays & all Public Holidays we are closed.
- Q: I received an email stating that my order has been despatched but I haven't received it yet, what's going on?
A: When your order is dispatched you will be sent a status update email and a tracking label info can also be emailed if requested for you order. Also listed in this email is a website address for the respective courier (Fastway Couriers, Australia Post etc.). Using the tracking label at the couriers website you can track your orders delivery progress. A link is provided at the bottom of this page for your convenience.
- Q: I tried tracking my order at the couriers website but no records have been found for my label number.
A: Sometimes Label numbers are not uploaded to the couriers website for up to 48 hours, if this is the case it is best to ring the courier company using the contact details on their website. If you still do not have a satisfactory outcome please send us an email.
- Q: I have tracked my order on the couriers website and it was picked up many days ago and should have been delivered by now. Where is my order?
A: It is best to give the courier a call as they may have left a calling card for the order to be re-delivered. If you are not satisfied with the outcome from contacting the courier company please send us an email.
- Q: I ordered a hard drive but it looks like you have sent me a CPU.
A: Sometimes we package smaller items in CPU, CD-ROM, and sound card boxes for extra protection. Chances are what you ordered is inside this box. If it isn't please let us know immediately by emailing us.
- Q: Is my order insured if being delivered by courier?
Orders sent via Fastway Couriers include up to $1,500 insurance per order, more if multiple boxes are being sent.
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Terms & ConditionsFor more information on our Shipping, Refunds, Returns & Warranty conditions, please use this link.
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