Refunds/Returns Conditions
PRODUCT RETURNS
Return and refund
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Any incorrect, missing or damaged items received must be reported to Digital Matrix Computers within 24 hours of you receiving the delivery. This can only be done by E-mail.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. If an OEM Item is purchased it will usually come in a generic box for extra protection and therefore can be opened to verify the content. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Digital Matrix Computers owns the title of any extra goods shipped with your order that have been dispatched in error.
Warranty claim
All goods sold by Digital Matrix Computers come with a one-year back to base manufacturer warranty; it can only be shorter if a special note is mentioned about an item. Computer systems built by Digital Matrix Computers carry a one year parts and labour warranty. This warranty is not transferable. The system warranty only covers the system unit, it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
Digital Matrix Computers is responsible for the handling of most product warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Digital Matrix Computers.
Warranty only covers the item(s) sold by Digital Matrix Computers.
Warranty does not cover any other equipment used in conjunction with the item(s) sold by Digital Matrix Computers.
Digital Matrix Computers does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most monitors, printers, notebooks etc are covered by direct manufacturer warranty.
DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.
Customers must request a RA (Return Authorisation) number prior to returning any merchandise to Digital Matrix Computers. RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing us. RA number is only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Digital matrix Computers to not be faulty, then all returning shipping fees will be worn by the customer. The goods will be sent back by Australia Post COD freight collected. Digital Matrix Computers also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, incorrectly installed, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Digital matrix Computers is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to meddle with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond Digital Matrix Computers and the scope of our control once the device is sent to our supplier. We do not provide data recovery service for free or as part of our standard service.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Digital Matrix Computers. Digital Matrix Computers is not responsible for any parcel missing in transit, on its return back to Digital Matrix Computers.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Digital matrix Computers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
Disclaimer
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
